Originally posted by chithanh
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Also Apple has "graciously given" 2 years of warranty in EU because of these laws. As they are also a seller.
Any warranty that ASUS offers is voluntary and they can at any time refuse warranty if they think that you do not meet the warranty conditions.
The seller may have a harder time to refuse warranty, but flashing a custom BIOS is such a deep change that I don't think it is impossible.
They usually refuse warranty at first because you opened the item's packaging or other obviously fake bullshit (how can I notice that the device is broken and ask for fixing it under warranty if I can't open the packaging?), and if they don't comply on their own it's not trivial to get them to obey even if there is a law.
In some cases you have to sue the fuckers to get them to comply (which is usually more expensive than accepting the loss of the device, and they know this).
This is only true within the first six months according to directive 1999/444/EC article 5 paragraph 3.
You bring back the device within 6 months, seller MUST change/fix/whatever it, no questions asked (as long as it isn't obvious device misuse that voids the warranty).
You bring back the device after 6 months but within 2 years, seller CAN refuse but MUST prove that it was your fault. In some cases it's easy (phisical misuse leaves marks), for firmware changes it's very rarely worth finding out, so they don't even try.
Which is very cool in theory, but isn't guaranteed in practice. Amazon has amazing track record, also many phisical stores have a decent chance of obeying after you went in and shouted hard at someone in charge, web-based sellers, much less.
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