Originally posted by thinkpenguin
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Free Software Foundation Certifies A $99 Mini VPN Router
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Originally posted by thinkpenguin View PostIf you expect an American company to provide a 2 year warranty on everything you should probably stop complaining that Americans are paying substantially less for the same goods.
As a European, I don't have to think about it luckilly. You sell into the European common market, you are bound by a minimum 2 year warranty on consumer electronics, regardless of fantasy clauses in your shrinkwrap agreements. Note that it is a minimum 2 year warranty. If the laws of a member state provision for a longer term, you are bound by that.
Disclaimer: IANAL​
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Originally posted by archkde View Post
It does not matter whether this is an American company with no divisions in Europe. If you sell goods to European customers, you have to comply with relevant European laws. No matter what you say, you have to offer 2 years of warranty to your European customers. Refusing to repair your product after your "90 day warranty" has "expired" (in reality, it is a 2-year warranty because the law overrides the contract) is simply illegal. Offering a 2-year warranty as a paid service may get you in trouble as well.
Also not sorry since they offer a way to make it European compliant in regards to their extended warranty package. Who'd have thunk it that there would be an increased cost when you require two years worth of potential labor and parts?
**ring ring**
"I'd like to speak to you about your router's extended warranty."
"ARGHHHHHHHHHHHH"
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Originally posted by r_a_trip View Post
They are also getting substantially less for their money. With a paltry 90 day warranty the consumer bears all the risks for the hardware. Shoddy manufacturing? Congratulations, you just got had. "But... but... you can get an extended 2 year warranty!" So what just happened to paying substantially less than Europeans?
As a European, I don't have to think about it luckilly. You sell into the European common market, you are bound by a minimum 2 year warranty on consumer electronics, regardless of fantasy clauses in your shrinkwrap agreements. Note that it is a minimum 2 year warranty. If the laws of a member state provision for a longer term, you are bound by that.
Disclaimer: IANAL​
They sell you warranties when the product has a factory warranty over here. It's fucked up.
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Originally posted by Barnacle View Post
I'm all down for a fully open router, but this one is a hard pass from me.
They are also selling VPN services, which makes me highly suspicious. The technical idea of VPN is sound, the idea that you can trust a random company you know nothing about and cannot audit just because they said things you wanted to hear on a website is laughable at best. Plus they know exactly who you are because you bought it online with a debit/credit card. Some "privacy"...
Plus their model for sellng extras is almost an Apple level money grab, this is going to be a $300+ router most of the time, with a weak, outdated CPU.
Many VPN providers accept cryptocurrency which could slightly enhance your privacy (most cryptocurrency users are not truly anonymous). Mullvad accepts cash sent to them in the mail.
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Originally posted by archkde View Post
It does not matter whether this is an American company with no divisions in Europe. If you sell goods to European customers, you have to comply with relevant European laws. No matter what you say, you have to offer 2 years of warranty to your European customers. Refusing to repair your product after your "90 day warranty" has "expired" (in reality, it is a 2-year warranty because the law overrides the contract) is simply illegal. Offering a 2-year warranty as a paid service may get you in trouble as well.
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Originally posted by skeevy420 View Post
Sorry not sorry, if you're a European and go out of your way to import products from another country, continent, or hemisphere, don't be surprised when they don't follow and uphold your local rules and regulations. If you want something that follows European laws and standards then buy from a European company.
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Originally posted by thinkpenguin View Post
Despite what it may seem neither the US nor Europe have worldwide jurisdiction and while some laws particularly ones where both sides are in agreement can be enforced that is not the case here. Without a European presence it is up to customs to reject the goods for failing to comply should Europe determine that exterior companies need comply.
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bottom of the barrelOriginally posted by skeevy420 View Post
Be glad you're not in America. Companies do some really, really shady shit in regards to warranties over here. For some great examples from my past week, I bought a Foodsaver, some bags for it, and a Mighty Mule gate remote. The Foodsaver comes with a 5 year warranty so Sam's Club tried to sell me a 1 year warranty plan. They also tried to sell me a 1 year warranty for the rolls of bags. Over at Tractor Supply, they tried to sell me a 1 year warranty on a remote that had a 1 year warranty.
They sell you warranties when the product has a factory warranty over here. It's fucked up.
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Originally posted by andyprough View Post
In what way is this a "brand new product"? I'm pretty certain ThinkPenguin doesn't manufacture anything. They just sell reconditioned or repurposed gadgets. They are like an eBay seller with their own web store. Getting a 90 day warranty from anyone reselling older devices is probably fantastic. And I'm pretty sure they sell to plenty of Europeans.
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