While Jolla was recently saved by fresh funding, they already said not everyone who ordered one will receive one. Now they released more details today on the sad news.
The key part of the message by Jolla's co-founder and chairman, Antti Saarnio, is:
We have been analyzing different alternatives regarding the Jolla Tablet project situation. But no matter how you come at it, the tight financial situation remains a major constraint and therefore a main driver of the solution. Furthermore, due to the delays in the latest financing round it has simply become too late to produce all the tablets for the project. The supplier no longer has the needed components and many of them are no longer available. Unfortunately, there is nothing that can be done now to change this.So while they will honor refunds for those that didn't get a tablet, the sad part is, "the other half [of the refunds] within a year, our financial situation permitting." So it could be a while before seeing your money back, assuming Jolla is still around with Sailfish OS over the next year. More details via this blog post.
In light of the above, Jolla intends to do the following:
1. Ship remaining Tablets to Indiegogo backers: we will ship 540 units as soon as we can starting from February. This was already mentioned in Juhani’s New Year’s greeting. We realize that this is just a small portion and does not help in resolving the overall situation.
2. Refund the remaining Indiegogo contributors: Jolla aims to refund the total contribution, including shipping and all accessories. Due to the financial constraints this will happen in two parts: half of the refund will be done during Q1/2016, and the other half within a year, our financial situation permitting.