Linux and Mac are screwed

[deanjo]

Lenevo ThinkPad T-series. There. In your face. Sony Vaio for the more price aware.

They are great laptops, that is why they usually take second place.

Now about that service. Even if you get it, you need to send it Apple,

For a laptop yes in the states you send them to the apple repair depot. Other countries are handled by authorized service venders.

pay for that,

Warranty work has nothing to be paid for. They even air ship the shipping box overnight to handle a portable repair in the states.

have it refurbished and hope you get your own Mac back,

Refurbished macs are NEVER sent back to the customer in case of a repair. They either get their original fixed one back or if it is deemed to expensive to repair a BRAND NEW mac is sent back to them after their authorization to do so from the customer. Refurbished macs are only sold on the Apple Store and they are clearly marked as such.

http://store.apple.com/us/browse/home/specialdeals/mac/imac

then 70 days later (or something extreme like that) you'll get it back.

5 business day turn around is about the longest you can expect. Their typical turn around is 4 business days, one to get the shipping container to the customer if the ship it to the repair depot the same day they usually get it 3 days later. That is the norm.

Maybe it is then working.

They bench EVERY repair for 12 hours after service work has been done on it. In the case where they deem to replace the unit, a BRAND NEW unit is unboxed, put on the bench and put through the paces BEFORE it is shipped to the customer.

This is all 100% fact compared to your 100% bullshit.

[ninez]

They are great laptops, that is why they usually take second place.



For a laptop yes in the states you send them to the apple repair depot. Other countries are handled by authorized service venders.



Warranty work has nothing to be paid for. They even air ship the shipping box overnight to handle a portable repair in the states.



Refurbished macs are NEVER sent back to the customer in case of a repair. They either get their original fixed one back or if it is deemed to expensive to repair a BRAND NEW mac is sent back to them after their authorization to do so from the customer. Refurbished macs are only sold on the Apple Store and they are clearly marked as such.

http://store.apple.com/us/browse/home/specialdeals/mac/imac

5 business day turn around is about the longest you can expect. Their typical turn around is 4 business days, one to get the shipping container to the customer if the ship it to the repair depot the same day they usually get it 3 days later. That is the norm.



They bench EVERY repair for 12 hours after service work has been done on it. In the case where they deem to replace the unit, a BRAND NEW unit is unboxed, put on the bench and put through the paces BEFORE it is shipped to the customer.

This is all 100% fact compared to your 100% bullshit.

great Comments (and your previous ones). i don't get what vincvent's beef with Apple is. Apple is a great company with great service and support - I don't know a single dis-satisified Apple customer, nor has anything ever been difficult to get sorted out.

vincent seems like an Apple-hater, very mis-informed and a total Windows fanboy.

[deanjo]

great Comments (and your previous ones). i don't get what vincvent's beef with Apple is. Apple is a great company with great service and support - I don't know a single dis-satisified Apple customer, nor has anything ever been difficult to get sorted out.

vincent seems like an Apple-hater, very mis-informed and a total Windows fanboy.

Yup he is VERY misinformed and more then likely has never dealt with apple. One other thing, if the customer getting the repair has a Apple store near by and a replacement unit is deemed necessary it is not unusual at all for a "Product Specialist (tier 2)" to give the customer a call and offer to replace it at the store if the stock is there. In this case the "Product Specialist" will call the store, talk to the manager and tell him to replace the unit. The store manager has no choice but to do it even if they would rather have the unit for sale. When they call a store and say "jump" the store staff asks "how high?". They can even authorize getting a support rep to jump on a plane and do on site for an isolated customer if they want (it has even been done before for isolated customers in Alaska who had a rough time getting their email app setup).

[ninez]

Yup he is VERY misinformed and more then likely has never dealt with apple. One other thing, if the customer getting the repair has a Apple store near by and a replacement unit is deemed necessary it is not unusual at all for a "Product Specialist (tier 2)" to give the customer a call and offer to replace it at the store if the stock is there. In this case the "Product Specialist" will call the store, talk to the manager and tell him to replace the unit. The store manager has no choice but to do it even if they would rather have the unit for sale. When they call a store and say "jump" the store staff asks "how high?". They can even authorize getting a support rep to jump on a plane and do on site for an isolated customer if they want (it has even been done before for isolated customers in Alaska who had a rough time getting their email app setup).

Interesting, i didn't know about the "isolated customer" bit. That's really cool stuff on Apple's part!

However, i did point out to Vincent about service in store, and how often repairs (assuming they have parts in store) can be done on the spot. - that was the case for my friends macbook pro with the Failed GPU.

I also hinted to him, that some of his opinions were usually the kind of opinions that people whom have never actually owned a Mac make (i did this twice). he obviously didn't respond to it - because he himself has probably never even owned a Mac, and therefore isn't in any real position to make judgements or any determination about any of their products.

but hey i shouldn't be surprised, coming from the guy (vincent) who also just told me, that Windows is expensive because NT was designed from the ground up to be the best distributed operating system...lol. I guess he doesn't realize that NT in it's original specification didn't even have TCP/IP - it was added after the fact... lol.

MSwindows the "premiere distributed operating system" - that is just hilarious.

[deanjo]

Interesting, i didn't know about the "isolated customer" bit. That's really cool stuff on Apple's part!

Oh I could write a book on the situations where Apple has bent over backwards for a customer without any prompting to do so from the customer having worked for them for 5 years in the past.

[AnonymousCoward]

great Comments (and your previous ones). i don't get what vincvent's beef with Apple is. Apple is a great company with great service and support - I don't know a single dis-satisified Apple customer, nor has anything ever been difficult to get sorted out.

vincent seems like an Apple-hater, very mis-informed and a total Windows fanboy.

Yeah. V!ncent is definitely a microsoft lover.

[ninez]

Oh I could write a book on the situations where Apple has bent over backwards for a customer without any prompting to do so from the customer having worked for them for 5 years in the past.

Ahh, i see. Now, i understand how you knew a little more specific detailed info.

i find it really annoying when people make such grand claims(like vincent does), when they clearly know absolutely nothing about the subjects they are discussing....

anyways, thanks for your insights

cheerz

[ninez]

Yeah. V!ncent is definitely a microsoft lover.

AnonCoward, that video is hilarious! Wow, i'm so surprised at how wonderful that fat agrressive pig - AKA; Steve Balmer - can sing. He truly has a beautiful voice...lol..

of course they had to throw in that famous steve Jobs interview (which i totally agree with, microsoft doesn't come up with anything original, they are all about aquisitions, straight up buying technology, and obviously they have very little style over at MS)..

cheerz - thanks for making me laugh!

[kayosiii]

@OP...
Interesting - presentation you linked raises more questions than answers. It looks like Microsoft will at least be able to be competitive in the tablet computing market place. In which case the main competitors are Apple and Linux sort of (as in mostly Android and Meego at this point). As a general desktop operating system for doing work on I am not sure how this will go down. The windows users I know tend not to like drastic User Interface Change, just like all the people moving to XFCE at the moment because Unity and Gnome3 are too tablety. Perhaps They will maintain a classic or Aero Mode, Perhaps the new changes will slot in just fine.

We shall find out after the thing is released and the honeymoon is over. Hopefully it will raise the bar.

[ran2huey]

how come they are screwed?

thanks!

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