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Thread: Ahhh, the uselessness of MS chat support

  1. #1
    Join Date
    May 2007
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    Third Rock from the Sun
    Posts
    6,532

    Default Ahhh, the uselessness of MS chat support

    Had to chuckle today, had a system that was going to be upgraded with their Anytime Upgrade from Home Premium to Pro (for RDP and Domain support). So I click the anytime upgrade which proudly says $89 for the upgrade. So I start filling out the form, go to billing and BAMMM it is now telling me the upgrade will cost $130 CAD + taxes so I decided to use their live support to see what the heck is with that because of the Canadian dollar being on par or worth more then the US dollar for quite a while now. Here is the complete transcript of the support message:


    John Patrick: Welcome to Microsoft Customer Service Chat. How may I help you?

    You: Why is it that the Canadian Anytime Upgrade from Windows 7 Home Premium to Pro is $40 more then in the US? That doesn't make any sense

    John Patrick: I see. Thank you for that information.

  2. #2
    Join Date
    Aug 2007
    Posts
    6,598

    Default

    Maybe i should sell Kanotix Ultimate upgrades

  3. #3
    Join Date
    May 2007
    Location
    Third Rock from the Sun
    Posts
    6,532

    Default

    Quote Originally Posted by Kano View Post
    Maybe i should sell Kanotix Ultimate upgrades
    lol, just make sure to take into account for the exchange rate.

  4. #4
    Join Date
    Apr 2010
    Posts
    1,946

    Default

    John Patrick please, microsoft gold certified something:


  5. #5
    Join Date
    Sep 2007
    Location
    Connecticut,USA
    Posts
    941

    Default

    lol..most likely the person you actually spoke with ^^

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