Announcement

Collapse
No announcement yet.

Best way to file bug reports for FirePro or Catalyst drivers?

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Best way to file bug reports for FirePro or Catalyst drivers?

    Judging from the amount (better say lack) of replies by AMD engineers,
    http://ati.cchtml.com looks like a desperate attempt only.

  • #2
    Anyone?

    There is no other (read better) way than http://ati.cchtml.com ? :/

    An overwhelming amount of IMHO well-written bug reports don't get any love at all by the AMD engineers.

    Comment


    • #3
      There is http://devgurus.amd.com/ I guess, but it looks kinda unrelated.
      So, yeah, they don't have an official bugzilla for linux, they won't talk to people reporting bugs, they... do nothing. This is the respect they have for us, linux users using their products, and even for companies using linux with their products
      I can't even use the integrated gpu in my laptop because of the bugs.
      Again, let's hope they do a really good job on the next release, or at least improve the F/OS drivers...

      Comment


      • #4
        Originally posted by asdfblah View Post
        There is http://devgurus.amd.com/ I guess, but it looks kinda unrelated.
        So, yeah, they don't have an official bugzilla for linux, they won't talk to people reporting bugs, they... do nothing. This is the respect they have for us, linux users using their products, and even for companies using linux with their products
        I can't even use the integrated gpu in my laptop because of the bugs.
        Again, let's hope they do a really good job on the next release, or at least improve the F/OS drivers...
        Thank you!

        So it is http://ati.cchtml.com .
        Let's see...

        Comment


        • #5
          One week, no reply.

          This is the case for all other bug reports as well...

          Are they lacking engineers?
          How come they widely ignore bug reports?

          Comment


          • #6
            One week doesn't mean the ticket is being ignored.

            Comment


            • #7
              Originally posted by bridgman View Post
              One week doesn't mean the ticket is being ignored.
              I really hope so...

              At least, reading through many bug reports doesn't
              give the impression there is lots of communication.

              Comment


              • #8
                Originally posted by entropy View Post
                I really hope so...

                At least, reading through many bug reports doesn't
                give the impression there is lots of communication.
                There barely is any communication other than when there is a big outcry as in the Gnome-Shell part where they had to get into the discussion when over 50% of the people started crying that they are moving to nVidia.

                ---
                You get somewat better communication trying directly talking to support of AMD than with the bugtracker. I had several bug reports than never got anyone from AMD to even frown to comment on it during their 1+ year timespan on the bugtracker.

                Comment


                • #9
                  If you want the developers to be aware of an issue please put it in the bugtracker.

                  Comment


                  • #10
                    Originally posted by bridgman View Post
                    If you want the developers to be aware of an issue please put it in the bugtracker.
                    But why don't they at least give feedback, that the issue
                    has been reproduced (or not) and if they are working on it?
                    This is really frustrating.

                    I'm not yet giving up.

                    Is there anything wrong with my bug report?

                    http://ati.cchtml.com/show_bug.cgi?id=733

                    Comment


                    • #11
                      bridgman, I know you're not responsible for the binary drivers.
                      Nevertheless, there is good chance you know about the (changed?) processes there, I guess.
                      I'd be very grateful for your input.

                      Do they still have the rather long pipeline for fixing reported bugs?
                      IIRC, it was something like this:

                      ACK reported bugs -> ... -> initial fix for internal testing -> closed beta -> public release (beta/final).

                      While this looks ok on first sight, it was actually done on a static monthly basis per step.
                      Hence, it took bugs at least* 3 month to be fixed.

                      [*] Typically way longer, while in very rare cases there were quick hotfix releases for very urgent bugs,
                      usually only for just released hardware.

                      Comment


                      • #12
                        I haven't even talked to the binary driver devs for a few years now, but my impression is that we are doing more open betas than we used to. AFAIK there is a separate support channel for professional SKUs (ie not the cchtml bug tracker and *definitely* not launchpad ) but I don't know the details, will take a quick look and see if I can find it.

                        Comment


                        • #13
                          Originally posted by bridgman View Post
                          I haven't even talked to the binary driver devs for a few years now, but my impression is that we are doing more open betas than we used to.
                          AFAIK there is a separate support channel for professional SKUs (ie not the cchtml bug tracker and *definitely* not launchpad ) but I don't know the details,
                          will take a quick look and see if I can find it.
                          That would be great.

                          Thank you!

                          Comment


                          • #14
                            Originally posted by bridgman View Post
                            FAIK there is a separate support channel for professional SKUs (ie not the cchtml bug tracker and *definitely* not launchpad ) but I don't know the details, will take a quick look and see if I can find it.
                            Maybe by e-mail? http://emailcustomercare.amd.com

                            Comment


                            • #15
                              Originally posted by RussianNeuroMancer View Post
                              I don't think so -- it was specific to FirePRO/FireMV products -- but I'm having trouble finding it now.

                              Comment

                              Working...
                              X